Shipping policy

Effective Date: July 8, 2026

Thank you for shopping with Zamzam Gift. We are committed to delivering your orders safely and as quickly as possible across Pakistan.

Order Processing

Orders are processed within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During sales, promotions, or peak seasons, processing times may be slightly longer.

Shipping Charges

Shipping charges are not included in the product prices displayed on our website.

The applicable shipping fee will be calculated separately based on the weight, size, and destination of your order, and will be communicated during checkout or order confirmation before dispatch.

Any free shipping promotions, if available, will be clearly announced on our website.

Estimated Delivery Time

Estimated delivery times are as follows:

Karachi: 1–3 Business Days
Major Cities in Pakistan: 2–5 Business Days
Other Areas: 3–7 Business Days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

Order Tracking

Once your order has been dispatched, tracking information (where available) will be shared with you via SMS, email, or WhatsApp so you can monitor your shipment.

Delivery Attempts

Please ensure that your shipping address and contact information are accurate.

If delivery cannot be completed due to an incorrect address, incorrect contact details, or the recipient being unavailable, additional delivery charges may apply for re-delivery.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, please provide:

Your order number
Clear photos of the product
Photos of the packaging
A brief description of the issue

Our support team will review your request and assist you as soon as possible.

Shipping Delays

While we strive to deliver all orders on time, Zamzam Gift is not responsible for delays caused by courier services, weather conditions, public holidays, government restrictions, natural disasters, or any circumstances beyond our reasonable control.